S5 Tablet Firmware Update

  • Updated
Sync Office
Applicable Version(s):
Sync 2.3 and later
It is suggested to perform this procedure at the Sync server. If the Sync server is not available and the update must be run from a client computer, be sure to copy the firmware software file to a local directory of the client. Do not try to navigate to a location of the file on the server while performing the update from a client computer.

Downloading Firmware to the Sync Server:

  1. Download the tablet firmware below, making sure to unblock the file after the download completes.
  2. Unzip the file and copy imxSE.rkt to the desktop on the server. 

Updating Firmware to the Tablets:

  • In Sync Office, click on the Lanes Tab.
  • Click on the Update Devices button.

  • Click on the Tablet tab.

  • Click on a tablet/s to update. (Note: You can hold down shift on your keyboard to select a range of tablets or hold down ctrl to select individual tablets). Click Update Firmware.

  • Navigate to the location of the firmware.

  • Double-click on the firmware file or click Open once to start update.
  • The tablet will update and reboot. This process can take up to 5 minutes per tablet, so allocate time according to complete.

Verify Update at the Tablet:

Note: This step is generally not required with the currently Sync releases but can be used if verification is needed.

  1. Tap the tablet to activate the screen, then enter the maintenance code.
  2. Select Exit to Android.
  3. Select the App menu. (button with 6 dots)
  4. Select Settings.
  5. Scroll down and select About Tablet.
  6. The Build Number section should indicate the following:
  • Hardware version:S5/software version:6.3
  • Press the Home key on the tablet to return to the main screen.
  • Select the Bowler Console app.
    • If the app is not present on the main screen, select the App menu and select Bowler Console from this location.
    Applicable Files:
    File Download
    Related Information and Links:
    Revision Date:

    11/01/2022 - Updated document to change download folder to the desktop.
    02/23/2019 - Updated for new firmware release 6.3.
    10/13/2018 - Updated for new firmware release 6.2, and Sync 2.3.
    03/01/2018 - Moved file download for 5.5 firmware to this article, and removed old firmware article.
    02/15/2018 - Clarified that these instructions work for 1.9 and later releases.
    08/29/2016 - Initial Release 


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