S6 Tablet Firmware Update

Environment:
Sync Office
Applicable Version(s):
Sync 3.8 and later
Procedure:
It is suggested to perform this procedure at the Sync server. If the Sync server is not available and the update must be run from a client computer, be sure to copy the firmware software file to a local directory of the client. Do not try to navigate to a location of the file on the server while performing the update from a client computer.

Downloading Firmware to the Sync Server:

  1. Download the tablet firmware below, making sure to unblock the file after the download completes.
  2. Unzip the file and copy imxSE.rkt to the desktop of the server.

Updating Firmware to the Tablets:

  • In Sync Office, click on the Lanes Tab.
  • Click on the Update Devices button.

  • Click on the Tablet tab.

  • Click on a tablet(s) to update. (Note: You can hold down shift on your keyboard to select a range of tablets or hold down ctrl to select individual tablets). Click Update Firmware.

  • Navigate to the location of the firmware.
  • Double-click on the firmware file or click Open once to start update.
  • The tablet will update and reboot. This process can take up to 5 minutes per tablet, so allocate time according to complete.


Verify Update at the Tablet

Note: This step is generally not required with the currently Sync releases but can be used if verification is needed.

  1. Tap the tablet to activate the screen, then enter the maintenance code.
  2. Select Exit to Android.
  3. From the bottom of the screen, swipe your finger up to bring up the application menu.
  4. Select Settings.
  5. Scroll down and select System.
  6. Select About Tablet.
  7. The Build Number section at the bottom of the screen should indicate the following:
    • Hardware version: S6/software version:7.0.1
  8. Press the back button in the upper-left corner 2x.
  9. Swipe up on the Settings screen.
  10. Swipe up to close the settings screen.
  11. Tap the remaining app screen (will be blank) to return to the Bowler Console app.
Applicable Files:
File Download
Related Information and Links:
N/A
Revision Date:

11/01/2022 - Initial Release 


 

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