Welcome to the Brunswick Help Center!

This Help Center article explains the process for registering with the Brunswick Help Center.

While some content (including this article) is visible to all site visitors, MOST articles and content on the Help Center require you to be an authenticated / signed-in user.

Why Register for the Help Center?

The Brunswick Help Center provides a number of benefits:

An accessible knowledge base with manuals, training information and video / webinar content.
- Optimized for both desktop and mobile devices.
Ability to submit a support ticket with Brunswick Technical Support (BTS) - no need to call in and leave a message!
- An easy-to-use interface that allows you to respond to a support agent with the ability to upload images/videos.
View previously closed and currently open support tickets for your bowling center(s), including those created by other staff members.
- For chain operators or regional staff, this extends to all locations / centers you operate or work for.

Note

Only email addresses that have been previously used to communicate with Brunswick Technical Support (BTS) will be authorized to access the Help Center.

If you have not previously communicated with BTS by email, please email techsupport@brunswickbowling.com with the following information:

First and Last Name
The name/location of any bowling center(s) you operate or work for
Preferred contact phone number

Registration

From the Help Center homepage, click Sign In.

Figure 1: The Help Center homepage with the Sign In button highlighted.
In the Sign in box, click Forgot Password?

Figure 2: The Sign In page with the Forgot password? link highlighted.
In the Email box, type in your email address (previously used to communicate with BTS), then click Submit.

Figure 3: The Reset Password window.

Figure 4: The Check Email window - displayed after Step 3.
1. You should quickly receive an email like the one seen below.
  If you do not receive an email within a few minutes, check your Spam folder.
  
  Figure 5: Email received for an account that has not completed registration previously.
  
  Figure 6: Email received for an account that has completed registration previously.
  
  If the email has not been delivered within 10-15 minutes, it's likely that your email address has not previously been used to communicate with support.
  
  Send an email to techsupport@brunswickbowling.com with the following information:
  - Your first and last name
  - The name and location of any bowling center(s) you operate or work for
  - Your preferred contact phone number
In the received email, click Create a password / Set a new password.
In the Change password box, type in a password meeting the listed requirements, then click Change password.

Figure 7: The Change password window.

You will be automatically logged into the Help Center and redirected to the home page.

**Figure 8:** The Help Center homepage as seen by a signed-in user.

Note

The Brunswick Help Center is a living knowledge base, with new content being added weekly. We ask for your patience as the content provided grows and new content is added.

With the Help Center registration process completed - we recommend checking out these article(s) first:

What is the Brunswick Help Center?

This article provides information on the Help Center and the different features / functions it has.

Contacting Brunswick Customer Service (BCS)

This article provides information on contacting the Aftermarket Customer Service team by phone or email for ordering parts.

Contacting Brunswick Technical Support (BTS)

This article provides information on contacting Technical Support by phone or email for issues you are experiencing with Brunswick-purchased products.

Contacting Brunswick Warranty

This article provides information for filing a warranty claim on our website and contacting the Warranty team.

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Why Register for the Help Center?

Registration

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