Vector Scoring Computer Freezes During Bowling

There can be many reasons for a scoring computer to freeze in the manner stated in the "Issue" section. Below
are some reasons a Vector scoring computer might freeze.
1. A hard drive software corruption or failure can show any random type of symptoms.
2. A bad or loose fitted Video3 PCB into the PCI slot of the Motherboard.
3. A bad or failing power supply in the scoring computer.
4. A bad or failing UPS (Uninterruptable Power Supply).
5. A faulty scoring computer Motherboard.
6. Damaged, creased, or burned Ribbon or SATA cables.
7. The source of the issue is located outside of the scoring computer.

All of the above is assuming the building that the scoring computers are installed have clean and constant power.

1. Swap the hard drive with a known working scoring computer if available, and test to see if the issue
   follows the hard drive. After testing, you may leave the hard drive in the new location and configure it
   properly for that location, or replace it back to its original location without any configuration. Re-updating
   software, commercial, and multimedia may or may not recover the hard drive to a working
   state if it boots up as normal. If there is no boot-up or the re-update of the software does not resolve the
   issue, replace the hard drive.
2. Reseat the Video3 PCB tightly into its proper PCI slot (Refer to the article titled "Video3 PCB PCI slot
   placement per Motherboard generation"). Sometimes the bracket that the Video3 PCB is screwed onto
   bends downward causing the PCB to slip out of the PCI slot slightly. The bracket can be bent upwards
   to its original location to help hold the Video3 PCB into the PCI slot better. If the freezing persists, then
   swap the Video3 PCB with a known working scoring computer to see if the issue follows the PCB.
3. A power supply that experiences power sags whether it be from the power supply, or an outside power
   source coming into the scoring computer can cause a freeze.
4. While a UPS lifecycle can extend to 10+ years, the life cycle of many batteries is 3 to 5 years. It is best
   to consider a battery replacement in the 3 to 5 year range.
5. Since data is transferred through the Motherboard bus system, the Motherboard can cause a freeze due
   to expansion/contraction of the bus system under varying climate environments. A short circuit,
   damaged, bubbled, leaking, or exploded capacitors, as well as age of the Motherboard contribute to
   scoring computer freezing.
6. Although it is rare, a ribbon or SATA cable can be damaged, overly pinched or bent, melted caused by
   excessive heat, or just outright fail.
7. If you have done all you can to resolve the issue inside the scoring computer, then consider that a
   device or cable outside of the scoring computer is to blame. To know this for sure, swap the whole
   computer chassis with a known working scoring computer. You should remove the hard drive before
   the swap and install back into the same location after the scoring computers are swapped to avoid
   having to reconfigure each hard drive. If the issue follows the scoring computer, then you know the
   issue is still within the scoring computer. If the issue stays in the present location after a known
   working hard drive is installed in that location, then the issue is coming from something outside of the
   scoring computer. Troubleshooting an issue outside of the scorer can be more difficult. It entails the
   process of eliminating 1 device connection at a time, which can take much time to reproduce, especially if it is a random issue
   that only occurs occasionally.

• A bad, pinched, or damaged video cable coming from the pin camera.
• A bad, pinched, or damaged touchscreen or keypad cable.
• A bad, pinched, or damaged pinsetter cable.
• A bad, pinched, or damaged overhead cable.
• Power fluctuations from the buildings power grid. This can include dirty power, an event that takes
  place near the building that effects the power coming in, such as construction, road work, installation
  of something, a generator powering on, or the city power grid nearby is failing at times.